Terms of Use

General agreement provisions


1. Agreement, payment The agreement between the tenant and the landlord is complete when the signed contract by the tenant is received by the landlord. The deposit and final payment are specified in the agreement. Should the signed agreement or the deposit not be received by the tenant by the stipulated date, the landlord may rent the property to other parties without further notice and without being liable to provide alternative accommodation. 2. Extra costs Extra costs (such as electricity, gas, heating, etc.) are included in the rental rate unless otherwise stipulated in the rental agreement. Extra costs not included in the rental rate shall be calculated at the end of the rental period and are to be paid before departure. State taxes, such as visitors’ tax, are as a rule not included in the rental rate. 3. Handover of the rental property; Complaints The rental property is handed over to the tenant in a clean and appropriate condition as stated in the agreement. Should there be any defects or the inventory be incomplete, the tenant is to inform the landlord or key holder immediately. The handover of the rental property shall otherwise be considered as faultless. Should the tenant take over the rental property late or not at all, the full sum of the rental rate is to be paid. 4. Careful use The tenant commits him/herself to make use of the rental property in a careful manner, to respect the house rules and to be considerate towards other house occupants and neighbours. In case of damage/s, the tenant or key holder should be informed immediately. The rental property may be occupied by not more than the maximum number of persons stipulated in the agreement. Subletting is not permitted. The tenant is responsible in ensuring all occupants of the rental property follow the conditions of this agreement. Should the tenant or other occupants break the condition of careful use, or should the rental property be occupied by more than the stipulated number of persons, the tenant or key holder is entitled to terminate the agreement without notice and without reimbursement. 5. Return of the rental property The rental property is to be returned on the stipulated date in an orderly condition along with the inventory. The tenant is liable for any damage or missing items from the inventory. 6. Cancellation The tenant may cancel anytime under the following conditions: Up to 42 days before arrival: Fr. 100.—processing fee 41 to 10 days before arrival: 50 % of the rental fee 9 to 0 days before arrival: 80 % of the rental fee Substitute tenant: The tenant has the right to put forward a substitute tenant. The substitute tenant must be solvent and a reasonable replacement for the landlord. The substitute tenant will take over the conditions of the agreement. Tenant and replacement tenant are jointly liable for the rent. We advise the tenant to take out a cancellation insurance. Decisive for the calculation of the cancellation fee is the arrival of the notification to the landlord or at the booking agency (in case of Saturdays, Sundays and holidays the next business day would be considered as day of receipt). In case of premature departure the entire rent is due. 7. Force majeure, etc. Should force majeure (environmental disasters, violence, official measures, etc.), unforeseeable or unavoidable events or the continuance of the rental occur, the landlord is entitled (but not obliged) to offer the tenant an equivalent property without extra compensation. If this service cannot provided or not be provided in full, the rental fee paid or the relevant proportion thereof shall be refunded to the exclusion of further claims. 8. Liability The tenant shall ensure that the reservation is correct and that the agreement is fulfilled. For damage other than personal injury, liability is limited to twice the rent, with the exception of gross negligence or wilful misconduct. Liability is excluded for failures on the part of the tenant or other occupants, unforeseeable or unavoidable omissions of third parties, acts of God or events which, despite all due care could not be foreseen or forestalled by the landlord, key holder, intermediary or other persons representing the landlord. The tenant is liable for all damages caused by him/her or other occupants, fault shall be presumed.  9. Applicable law and jurisdiction Swiss law is applicable. The exclusive jurisdiction of the location of the property is agreed.